Integrated Way Therapist & Counselling Daniel Lichtman, Registered Psychotherapist 110 Wellington St, Central, Hong Kong
Last updated: April 2026
1. Introduction
Integrated Way (“we”, “us”, “our”) is committed to protecting the privacy of all individuals who use our services or visit our website at integratedway.com. This policy explains how we collect, use, store and protect your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (“PDPO”).
2. What Personal Data We Collect
We may collect the following types of personal data:
- Contact information — your name, email address, phone number, and any details you provide through our website contact form or via WhatsApp.
- Session-related information — notes and records relating to your counselling sessions, whether conducted in person or online.
- Website usage data — anonymised and aggregated data collected through Google Analytics 4, including pages visited, time on site, device type, and general geographic region. This data does not personally identify you.
3. How We Collect Your Data
We collect personal data in the following ways:
- Directly from you when you submit an enquiry through our contact form.
- Directly from you when you contact us via WhatsApp.
- Directly from you during the course of counselling sessions.
- Automatically through Google Analytics 4 when you browse our website.
4. Purpose of Collection
We collect and use your personal data for the following purposes:
- To respond to your enquiries and arrange appointments.
- To provide counselling and psychotherapy services.
- To maintain clinical records as required by professional standards.
- To improve our website and understand how visitors use it.
We will not use your personal data for any purpose other than those stated above, or as directly related to those purposes, without your prior consent.
5. Data Retention
- Enquiry data (contact form and WhatsApp messages) is retained only for as long as necessary to respond to your enquiry and arrange services.
- Clinical records are retained in accordance with professional guidelines and applicable legal requirements. You may request details of our retention periods at any time.
- Website analytics data is retained in accordance with Google Analytics 4’s default data retention settings and does not contain personally identifiable information.
6. Data Security
We take reasonable steps to protect your personal data against unauthorised access, loss, or misuse. Clinical records are stored securely and are accessible only to Daniel Lichtman. Online sessions are conducted using encrypted platforms.
7. Disclosure of Personal Data
We do not sell, rent, or share your personal data with third parties for marketing purposes. We do not engage in email marketing.
Your personal data may be disclosed only in the following limited circumstances:
- Where required by law or regulation.
- Where necessary to protect your safety or the safety of others.
- To professional supervisors or regulatory bodies where required by professional standards, in which case data is anonymised wherever possible.
8. Cookies and Tracking
Our website uses Google Analytics 4 to collect anonymised usage data. Google Analytics may place cookies on your device. You can control or disable cookies through your browser settings. For more information on how Google processes data, please refer to Google’s Privacy Policy.
9. Your Rights Under the PDPO
Under the PDPO, you have the right to:
- Access — request a copy of the personal data we hold about you.
- Correction — request that we correct any inaccurate personal data.
To exercise these rights, please contact us using the details below. We may charge a reasonable fee for processing data access requests, as permitted under the PDPO.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
11. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions about this policy or wish to make a data access or correction request, please contact:
Daniel Lichtman, Integrated Way Therapist & Counselling, 110 Wellington St, Central, Hong Kong Email: daniel@integratedway.com Website: integratedway.com